Thursday, 15 September 2011

... in the strongest possible terms...

Dear Sir,

I write in response to your letter from Gemma McAleer dated 7th September 2011.

It is your department that has lost track of this matter, therefore I have to put it to you in the strongest possible terms it is entirely inappropriate to dismiss this complaint as falling outside of your complaints timescale.

I did not recieve any communication from the BBC in November 2010 as you claim. The facts of the matter with regards to timescale are briefly as follows:

Programme broadcast 25th January 2010
First written complaint sent 5th Feb 2010
16th June 2010 undated letter recieved from Stefan Curran
My Stage 2 letter sent by rec'd delivery 9th August 2010
Follow up email requesting reply sent through your complaints portal 18th March 2011
Sean Moss replies by email 23rd March 2011

Sean Moss did not offer any method of escalating this matter to the BBC Trust. I understand that you are subject to the OFCOM Broadcasting Code and I have cited sections 7.9 and 7.13 of the OFCOM Broadcasting Code as having been breached (I first did that through your internet complaints portal on 21st February 2010 ) . Despite the fact that I have raised the matter of sections 7.9 and 7.13 many times since you have never addressed it.

The OFCOM Broadcasting Code is external to the BBC, I telephoned OFCOM earlier this week and they have advised that they can no longer consider this, however they advised me to write a letter to the BBC Trust.

I must say I no longer have any faith in the BBC complaints department to consider this matter. I have your answers and the gist is that the BBC ignores accusations that it has breached the OFCOM Broadcasting Code .

Now I am not entirely sure that any of us would like to leave this correspondence at that point. I will write to the BBC Trust in the next week asking for this matter to be heard by them. In the meantime I would be grateful if you would review whether it is correct to dismiss this complaint as out of time when it is mostly yourselves that have been tardy.


Hengist McStone

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