A letter arrives from the BBC apologizing for the time taken to process my complaint and saying that the time period to make a complaint has now elapsed .
Dear Mr McStone
Thanks for contacting us.
Please accept our apologies for the delay in our reply however, my colleague Sean Moss's reply to which you refer was sent in November 2010 and your e-mail was sent in May 2011
This falls outside of our complaints timescale which is published here :
Thanks for getting in touch.